Tuesday, October 31

Not wholly satisfactory, but better than nothing


Thank you for filing your complaint with the National Do Not Call Registry.

Do not call complaints will be entered into a secure online database available to civil and criminal law enforcement agencies. While the FTC does not resolve individual consumer problems, your complaint will help the agency investigate the company, and could lead to law enforcement action.

Earthlink called yesterday, I told the woman I was on the Do Not Call list and she was very apologetic. Earthlink called again today and the fellow who said he was named Eric Thompson in NJ, employee number 0205 (most likely total garbage info) said, when I said this was the second call in two days so I was going to complain said "to who, your dad?" He said he had never heard of such a Do Not Call list and then he acted like he knew what it was and wanted my "reference number." His supervisor who said his name was David Thomas was just as gruff but said he would connect me with customer service, but I was disconnected instead. I filed the complaint with the FCC, but all they ask for is the number they called (to verify it is on the DNC list), the name and number (if you have it) of the Company that called and the date and time of the call. So I didn't get a chance to express the obnoxiousness of the call.

We did have a "relationship" with mindspring which is now part of earthlink, but that has been over years ago, way way more than the 18 month window allowed by law.

1 comment:

Dorothy said...

I have requested to be placed on six different Do not call lists and each time they called at least twice. I think they figured I would change my mind and be nice to them. I finally wound up pretending to be a bit slow and telling them about my new socks. They eventually got the hint.